HBO has a strong legacy of user research as it fuels every stage in the design and development process from concept-to-launch. As the UX Research Team Manager, you will manage a team of Researchers and Coordinators. You will lead the vision for the user research team and grow areas of expertise to track success of the team and product. Areas of responsibility for the UX Team Manager are user research strategy and planning, team management, and conducting insightful user research to support product development. In this role, you will be responsible for balancing near-term delivery goals along with informing long-term strategy.
UX Research Strategy & Planning
Lead user research strategy and conduct projects for generative, formative, and summative research to support product design and development.
- Work with Product Leadership on product roadmaps by understanding the customer needs and translating those needs into impactful business actions.
- Work with senior stakeholders to identify and prioritize appropriate projects for the user research team.
- Find creative and compelling ways to present and evangelize research insights throughout the company, in order to help cultivate a highly-informed, more effective, and more empathetic organization.
- Set goals and methods to measure research and design success.
Lead and mentor the user research team by setting a compelling vision and providing the 1:1 coaching that individuals need to grow and produce their best work.
- Grow the team's expertise, explore new ways to discover user insights and evangelize best practices.
- Grow each team member to be independent, eager to see the results of their work, and connected with the customer.
- Forecast resource needs and grow the team to provide necessary capabilities and expertise.
Oversee all project phases, from planning and budgeting, to study execution and communication for user research efforts.
- Guide all team research efforts to ensure high standards of research quality, ensuring quality measures, and conduct research as an individual contributor as needed.
- Conduct projects using generative, formative, and summative research methodologies considering an Agile Framework.
- Provide recommendations and present results to stakeholders.
- Stay current and implement research best practices, policies, and procedures for robust, ethical practices.
- Establish third party relationships and vendor and contractor consultant support as needed to support research plans.
- Measure success of research projects and implement ways to continually improve.
An ideal candidate will take into account business objectives, user needs, human factors engineering, and industry best practices to inform decisions and will deftly balance tactical implementation with big-picture strategic thinking. Candidates should have demonstrated expertise in the following areas.
- Typically has seven or more years of practical work experience as a UX Researcher on a product development team or consultant group, with five or more years experience managing and developing a UX Research team.
- Graduate degree in Engineering Human Factors, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field.
- Demonstrated leadership building out research teams from the ground up, leading and managing individual UX Researchers, and growing a research team to meet business needs.
- Proven experience building and nurturing relationships with bi-coastal and cross-functional stakeholders, with the ability to educate teams about user research.
- Demonstrated ability to prioritize and manage multiple complex projects with significant financial implication and executive visibility.
- Highly-detailed planning for user research projects in and outside an Agile work process. This includes phasing projects in sprints, scheduling resources and tasks, and executing the work.
- Expert in study design, methodology, session moderation, data analysis, and reporting for generative and evaluative research.
- Command of a broad set of qualitative and quantitative measures for evaluating team performance, effect of research insights, and benchmarking the user experience.
- Excellent communication skills and ability to build relationships across different parts and different levels of the business and with external agencies.
- Experience establishing a user research lab and remote testing capabilities, along with the tools and technologies to create and administer studies, capture data, and share results.
- Experience with research for emerging technologies.
- Enthusiasm for a team-oriented, collaborative, and fun environment.
- Ability to travel to HBO NY office at least once per quarter.
- An online portfolio or work samples with study plans, reports, and outcomes.
- Experience teaching UX topics through informal brown bags and formal coursework.
- Relevant work experience in digital products and services with a focus on consumer accounts, content discovery, and streaming media.
- Certification or relevant training in personnel management.
- Experience planning and conducting user research for an international audience, within-country user research experience a plus.
- Familiarity with media streaming services.
- Agile/UX project work.
- Subject matter expertise with VUI and Connected TV devices and/or game consoles, e.g., AppleTV, Roku, FireTV, Xbox, PlayStation, etc.
America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand® and Cinemax On Demand® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.
HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.