Senior UX Researcher

Seattle, WA
Full Time
Requisition ID: 172553BR

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OVERALL SUMMARY

WarnerMedia is a global media company that delivers premium content and operates one of the world’s largest TV, Film & Interactive Studios that has brought you some of the most iconic franchises from HBO, Turner, Warner Bros, Otter Media including: Game of Thrones, Aquaman, The Sopranos, Scooby-Doo, True Detective, Austin Powers, Friends, Lord of the Rings, Batman, Westworld, DC Comics, Teen Titans, Wonder Woman, The Flintstones, Harry Potter, The Matrix, The Big Bang Theory, and more.

WarnerMedia Technology is launching HBO Max, an all-new direct-to-consumer streaming service which will bring together the breadth and depth of WarnerMedia’s content, including broadcast and cable TV, film studios, interactive & immersive content, distinguished news & entertainment reporting and much more - all in one digital destination.

JOB SUMMARY

At WarnerMedia, we believe in clear, honest, and immersive design and that these values can be achieved only through thoughtful and deliberate attention to detail, meaningful collaboration, and a fervent regard for our brand and our customers. For these reasons, we see the role of Senior UX Researcher as much more than lab time and number crunching. Instead we seek people who can truly collaborate with UX designers and engineers to research and create premium interactive experiences. We are looking for problem-solvers, connectors, and explorers who constantly pursue better, smarter, and faster ways to bring delight and value to our customers.

As a Senior UX Researcher for HBO Max, you will plan and conduct research efforts to evolve the user experience of our extensive cross-platform direct-to-consumer streaming service, including HBO Max, HBO NOW, HBO GO, HBO.com, internal tools, and emerging technologies. Furthermore, you will work on the overall product experience and feature initiatives from concept-to-launch for our HBO Max streaming experiences. The ideal candidate will consider business objectives, user needs, human factors engineering, and industry best practices to inform decisions and will deftly balance tactical implementation with big-picture strategic thinking.

PRIMARY RESPONSIBILITIES

  • Work with product team leads to identify and prioritize research aligned with the product roadmap.

  • Plan and conduct research within an Agile UX framework including, project scoping, scheduling, budgeting, staffing, recruiting, legal logistics, technical logistics, study moderation, data analysis, reporting, and team communication.

  • Study responsibilities include coordination, recruiting assistance, study session moderation, data capture, data analysis, reporting, and communicating results.

  • Include a bi-coastal team and stakeholders in the research process, and support integrating research findings into the iterative design process.

  • Ensure high quality data and robust data analysis.

  • Turn data into actionable insights and share with cross-functional teams.

  • Assist with vetting and project management of research work provided by vendors.

  • Consult on human factors, UCD best practices, and recommend research activities.

  • Help grow the UXR team's expertise, explore new ways to discover user insights, acquire new tools and resources for the lab, and evangelize best practices.

REQUIREMENTS

  • Typically has five or more years of progressively complex practical work experience in a UX Researcher role on a product development team or consultant group.

  • Graduate degree in Engineering Human Factors, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field.

  • Hands-on project management of user research studies including scoping, planning, work-back schedules, team coordination, cost estimation, and forecasting resources needed to execute studies.

  • Execution of numerous user research methods from generative field research to lab-based usability tests.

  • Experience planning and conducting studies in an Agile/Lean UX development framework.

  • Seasoned expertise in experimental design for qualitative research, user-centered design methodology, data analysis, and reporting and communicating results.

  • Expert in study session moderation/facilitation for in-depth-interviews, cognitive walkthroughs, usability studies, and contextual inquiry.

  • Command of a broad set of quantitative research methods such as surveys, log file analysis, and performing statistical analysis on data sets.

  • Proficiency with data analytics with the ability to connect findings to user feedback and work with data scientists to create and test hypotheses.

  • Experience planning and conducting user research considering an international audience.

  • Strong collaboration skills working with designers and engineers.

  • Strong listening, analytical and organizational skills with the ability to communicate and present ideas clearly.

  • Technical competency with existing and emerging interaction paradigms.

  • An online portfolio or work samples with study plans, reports, and outcomes.

PLUSES:

  • Relevant work experience in digital products and services with a focus on consumer accounts, content discovery, and streaming media.

  • Experience planning and conducting global user research in local markets including lab-based user testing, in-home visits, and remote and online study methods.

  • Subject matter expertise with VUI and Connected TV devices and/or game consoles, e.g., AppleTV, Roku, FireTV, Xbox, PlayStation, etc.


It's HBOSM

America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand® and Cinemax On Demand® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.