Associate UX Researcher

Seattle, WA
Full Time
Requisition ID: 172554BR

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OVERALL SUMMARY

WarnerMedia is a global media company that delivers premium content and operates one of the world’s largest TV, Film & Interactive Studios that has brought you some of the most iconic franchises from HBO, Turner, Warner Bros, Otter Media including: Game of Thrones, Aquaman, The Sopranos, Scooby-Doo, True Detective, Austin Powers, Friends, Lord of the Rings, Batman, Westworld, DC Comics, Teen Titans, Wonder Woman, The Flintstones, Harry Potter, The Matrix, The Big Bang Theory, and more.

WarnerMedia Technology is launching HBO Max, an all-new direct-to-consumer streaming service which will bring together the breadth and depth of WarnerMedia’s content, including broadcast and cable TV, film studios, interactive & immersive content, distinguished news & entertainment reporting and much more - all in one digital destination.

JOB SUMMARY

At WarnerMedia, customer insights fuel design and development decisions. The ability to generate insights with impact is directly related to the quality of the research plan and efforts to ensure a smooth and successful study experience. The Associate UX Researcher plays a role in every aspect of research planning and execution, from working with partner vendors on recruiting to assist with data collection and reporting. We are looking for problem-solvers, connectors, and explorers who constantly pursue better, smarter, and faster ways to bring delight and value to our customers. The Associate UX Researcher will perform a wide range of tasks including, but not limited to the following activities.

As a Associate UX Researcher for HBO Max, you will plan, coordinate, and manage the various activities and logistics that enable the teams to conduct user research and share insights. Depending on experience, you may also collaborate with research teams on select projects to improve our UX design process and customer experience.

PRIMARY RESPONSIBILITIES

  • Coordinate or assist with various aspects of user research including, scheduling study dates, securing study locations, generating research materials, assisting with recruiting efforts, equipment setup, and observer care.

  • Assist with online studies from planning to execution, data analysis, and team communication.

  • Identify new research tools and partners. Work with WarnerMedia contracts, legal, and other teams to create, process, and track SOWs for vendor engagements.

  • Develop and maintain personas and participant recruiting processes.

  • Run the UX research lab. Assist with scheduling study dates and ensuring lab equipment is current and in good working condition.

  • Make research available to working teams through a centralized resource.

  • Contribute to activities aimed at building the team and UX Research practice.


REQUIREMENTS

  • Bachelor’s degree with a concentration in Engineering Human Factors, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related research field.

  • Typically, is entry level in a Research role with 0-2 years of work experience in a related role, industry or field.

  • Experience initiating, coordinating, and tracking vendor engagements.

  • Able to identify process improvements that have a positive impact on the organization.

  • Familiarity with UX Research goals, processes, and methods.

  • Technical proficiency with consumer display devices (Smart TV, phone, tablet).

  • Curious mind, quick learner, anticipates needs, bias for action, and attention to detail.

  • Excellent organization and communication skills.


PLUSES

  • Experience working on consumer product teams.

  • Assisting or leading research.


It's HBOSM

America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand® and Cinemax On Demand® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.