ServiceNow Discovery Administrator

Atlanta, GA
Full Time
Requisition ID: 173560BR

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The WarnerMedia Story

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

The Job
This is a position on the Service Management team responsible for developing and maintaining the WarnerMedia CMDB within ServiceNow. The CMDB Engineer should have a strong technical background with discovery, transform maps and experience developing patterns, probes/sensors. The CMDB Engineer will provide process recommendations, overall technical architecture governance for the CMDB, and help set the standards for Configuration Management process in the enterprise.

The Daily
  • Analyze and remediate Discovery errors. Work with various technology teams to ensure the tool has the access and permissions necessary to scan.
  • Review the results of recently deployed devices, such as servers, computers, printers; and verify that Discovery has found and is properly inserting into the CMDB.
  • Resolve Requests from your user regarding the CMDB.
  • Setup new Discovery Schedules, IP Ranges, MID Servers.
  • Monitor overall Discovery health.
  • Assist with audits of CMDB data to ensure that the data is accurate and complete.
The Essentials
  • Bachelor's Degree (preferably in a technology centric field) or the equivalent work experience
  • 5+ years working in Systems/Architecture
  • 2+ years working with ServiceNow Discovery, Service Mapping and CMDB
The Perks Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status