IT Business Consultant

New York, NY
Full Time
Requisition ID: 173815BR

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WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

The Team

45 years ago we changed the face of television, and we continue that today by building and delivering next-generation entertainment and technology solutions across the globe. Our innovations impact advertising, data management, information security, content creation and delivery, business operations, broadcasting and ultimately, the fan experience.

As a technologist at WarnerMedia, you will work at the intersection of art and science. You’ll work for brands that inform and entertain the world including [adult swim], Bleacher Report, Boomerang, Cartoon Network, CNN, ELEAGUE, Great Big Story, HLN, iStreamPlanet, TBS, Turner Classic Movies (TCM), TNT, truTV and Turner Sports- which includes the NBA, NCAA March Madness, Major League Baseball and the UEFA Champions League. You’ll be part of a company that enables community and belonging by creating content that connects with fans when, how and where they want it.

The Job

The WarnerMedia Service Management Team is seeking an IT Business Consultant to serve as a Product Manager for the WarnerMedia ServiceNow and HBO OrderUp platforms. You will be responsible for helping define the product strategy and roadmaps for both platforms, including the core ITSM processes/products and integration with other service management and operational tools.

You are an effective cross-functional team leader who can drive successful implementation of software features and continually improve upon key performance indicators. You have strong product sense and solid understanding of service management processes and related software technology. You are also an experienced problem-solver and are comfortable influencing without authority.

The IT Business Consultant’s responsibility is to work across the entire product development life cycle to drive the vision and delivery of new products and features in an effort to meet new business needs and operational efficiency goals. This involves conducting internal analyses, stakeholder needs assessment, customer requirements gathering, defining product specifications, and partnering with platform development to bring enhancement ideas to life. To conduct this role successfully, the IT Business Consultant must engage stakeholders in all areas of the organization.

The Daily
  • Work across the entire product development lifecycle to drive the delivery of new products and features in an effort to meet ever-changing business demands and targets.
  • Continually engage key business partners in order to drive strategic recommendations and inform the product roadmap.
  • Organize, manage and prioritize the WarnerMedia ServiceNow and HBO Order Up product/project backlogs.
  • Define business requirements, goals, and acceptance criteria, and collaborate with platform development on functional requirements and delivery.
  • Onboard and facilitate initial discovery for new projects.
  • Bring new features to market by leading successful projects throughout the entire PDLC.
  • Establish time schedules with key stakeholders.
  • Facilitate the customer's understanding of the solution design and implementation life cycle and manage expectations accordingly.
  • Communicate status, issues and risks to product/project stakeholders.
  • Champion best practices and influencing departmental changes and enhancements to processes.

The Essentials
  • 5+ years of applied Service Management experience with a focus on translating process requirements into sustainable technology solutions.
  • Excellent analytical skills with demonstrated experience turning data into actionable insights.
  • Proven track record of successful software product management.
  • Deep understanding of business strategy and metrics.
  • Ability to think and perform both tactically and strategically.
  • Positive, people-oriented, and energetic attitude.
  • Passion for solving customer problems.
  • Highly developed organizational, planning and analytical capabilities with tactical execution.


America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM, as well as HBO On Demand® and Cinemax On Demand® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.