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Senior Manager, Engineering - Engagement - HBO Max

Seattle, WA
Full Time
Requisition ID: 177267BR

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HBO Max is the future of entertainment and storytelling.

WarnerMedia’s new streaming entertainment offering, HBO Max is the culmination of some of the most innovative new technology and greatest creative talent in the industry. Anchored by the entire HBO service, arguably the greatest brand in television, HBO Max also features fan favorites from the WarnerMedia library including Warner Bros., New Line, DC, CNN, TNT, TBS, truTV, Turner Classic Movies, Cartoon Network, Adult Swim, Crunchyroll, Rooster Teeth, Looney Tunes, and more. HBO Max will also be home to key third-party library acquisitions, such as Friends, South Park and Doctor Who, and more than 50 exclusive Originals in its first year, from the likes of groundbreaking creative talent such as J.J. Abrams, Ridley Scott, Jordan Peele, Steven Soderbergh, Michael Mann, Mindy Kaling, Reese Witherspoon, Anna Kendrick, Greg Berlanti, Melissa McCarthy, Robert Zemeckis, Ellen DeGeneres, and other visionaries. HBO Max launches in May 2020.

The Job

As the Senior Manager, Engineering of the HBO Max Engagement organization, you will set the strategic direction for multiple teams and coach the managers and senior engineers you lead to build self-sustaining and highly motivated teams. You will take an active role in developing the careers of everyone in your organization. You will define metrics for success and clear the way for your teams to achieve and exceed them. You will foster and encourage diverse viewpoints and are able to harmonize discordant views.

The Engagement organization is responsible for HBO Max Recommendations, Personalization, Search, and Off-Platform Feeds. The decisions driven by these teams streamlines the content discovery process, exposing the customer to the depth of the catalog. The teams actively collaborate with data scientists to create machine learning models that are owned and operated by Engagement teams. The systems they build cover all of HBO Max, investing strategically in the area of most opportunity to apply data science to production use cases.

This role is at the forefront of delivering value to our customers by connecting them to relevant content both on-platform (within the app) and off-platform (through partner integrations). You will build systems that develop a deep understanding of your customers and apply that understanding to each customer’s discovery experience. You will use data to guide your investments and obsess over driving an increase in customer value as measured by viewer engagement. You will partner with research teams to iterate on modeling approaches and with Product Management to identify innovative applications of personalized experiences. You will grow your organization’s capabilities into a platform that can serve Warner Media’s direct to consumer products beyond HBO Max.

The Daily

  • Lead the Personalization, Search, and Off-Platform Discovery teams as the Senior Manager of the Engagement organization.
  • Manage managers who lead each individual team, helping to develop their careers and the careers of the engineers on their teams.
  • Guide your teams through technical and organizational challenges.
  • Deliver a per-customer discovery experience that delights customers across all surface areas and devices.
  • Collaborate with Product Management, Data Science, and Design teams to identify opportunities and drive them to delivery via your teams
  • Set the bar for quality. Your work serves as an example to others.
The Essentials
  • Bachelor’s degree in Computer Science or Software Engineering, or equivalent experience
  • 10+ years of experience in software development, including 6+ years managing multiple software development teams comprised of software engineers and managers..
  • Experience on personalization, recommenders, and the search domain
  • Experience working directly with cross-functional stakeholders (engineers, leads, QA, designers and TPMs) to understand what they need, and how you can provide it
The Nice to Haves
  • A passion for research and exploration across an ambiguous domain, prioritizing customer experience while encouraging innovation.
  • 3+ years experience bringing machine learning models to production in a service-oriented environment
  • Experience evaluating machine learning models and approaches.
  • 3+ years working on Search-related technologies (Lucene, Elasticsearch, Solr, or an equivalent)
  • Experience with AWS or other cloud infrastructure providers. We maintain the infrastructure we operate.
  • Deep understanding of how to drive the maintainability, reliability, and scalability of software that you. You have opinions about the Right Way to write software, but are willing to explore others.

The Perks

  • Exclusive WarnerMedia events and advance screenings
  • Paid time off every year to volunteer
  • Access to well-being tools, resources, and freebies
  • Access to in-house learning and development resources
  • Part of the WarnerMedia family of powerhouse brands

About Us

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others.

America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM , as well as HBO On Demand®. and Cinemax On Demand®. in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.