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Senior Technical Program Manager, Identity & Authorization - HBO Max
HBO Max is the future of entertainment and storytelling
WarnerMedia’s new streaming entertainment offering, HBO Max is the culmination of some of the most innovative new technology and greatest creative talent in the industry. Anchored by the entire HBO service, arguably the greatest brand in television, HBO Max also features fan favorites from the WarnerMedia library including Warner Bros., New Line, DC, CNN, TNT, TBS, truTV, Turner Classic Movies, Cartoon Network, Adult Swim, Crunchyroll, Rooster Teeth, Looney Tunes, and more. HBO Max will also be home to key third-party library acquisitions, such as Friends, South Park and Doctor Who, and more than 50 exclusive Originals in its first year, from the likes of groundbreaking creative talent such as J.J. Abrams, Ridley Scott, Jordan Peele, Steven Soderbergh, Michael Mann, Mindy Kaling, Reese Witherspoon, Anna Kendrick, Greg Berlanti, Melissa McCarthy, Robert Zemeckis, Ellen DeGeneres, and other visionaries. HBO Max launches in May 2020.
As a Technical Program Manager on the Authorization and Identity team, you will lead integration teams to deliver an intuitive and seamless sign up experience that drives subscriber acquisition through various partnerships. You will also guide the team in building subscription management capabilities across multiple distribution channels, to improve subscriber retention. You will collaborate with external stakeholders and internal cross-functional teams, including Engineering, Distribution, Experience Design, Product, Legal, etc. to establish goals and milestones that align with the Technology strategy and roadmap.
Organize and drive features that deliver intuitive sign up and onboarding experiences, as well as user and account permissions
Guide development teams to deliver platform capabilities that are in line with roadmap and program goals / KPIs
Work with development teams to tease out implementation details and identify roadblocks before they occur.
Discover and articulate technical requirements and dependencies on external development teams.
Create problem statements and move from those to appropriate and data driven proposals, recommendations, and solutions; then drive alignment across all stakeholders.
5+ years of experience as a Program Manager working across multiple technical projects.
Ability to partner with external Technology partners to deliver subscriber onboarding capabilities with shared dependencies and workstreams.
Ability to define project scope, develop detailed project plans and facilitate the collection of engineering, operational and business requirements.
Ability to function effectively and consistently when faced with frequently changing and sometimes ambiguous goals.
Excellent interpersonal skills, including negotiation and problem resolution in a cross-functional team.
Strong understanding and experience with development methodologies, including waterfall and agile.
Excellent written and verbal communication skills, with ability to translate complex technical solutions and features into intuitive business concepts.
Strong business acumen that balances strategic initiatives and engineering needs.
The Nice to Haves
Experience working with Multichannel Video Programming Distributor (MVPD) partners, authorization systems offering Single Sign On (SSO) capabilities and Federated Identity Management
Media or entertainment industry experience is a plus.
Proven track record delivering high priority projects, requiring trade-offs and negotiations with partners and stakeholders (i.e. Product, Engineering, Finance, Legal, etc.)
HBO exclusive events
Paid time off to volunteer
Access to well-being tools, resources, and freebies
Access to in-house learning and development resources
Part of the WarnerMedia family of powerhouse brands
About Us WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Now, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. America's most successful premium television company, Home Box Office delivers two 24-hour pay television services—HBO®and Cinemax®. HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GOSM and MAX GOSM , as well as HBO On Demand®. and Cinemax On Demand®. in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement. Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.