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Ecommerce Fulfilment Manager

Leavesden, United Kingdom
Warner Bros. Entertainment Group
Requisition ID: 179783BR

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New opportunity to join the award-winning Visitor Attraction, Warner Bros. Studio Tour London – The Making of Harry Potter as our new Ecommerce Fulfilment Manager.

The Job

The goal of this job is to manage our Team and process for the fulfilment of orders from Warner Bros. ecommerce operations in a timely and efficient manner.

The Daily

  • Leading and engaging with Team Leaders and staff to achieve the highest possible levels of performance in dispatching orders.
  • Completing tasks by a deadline.
  • Setting direction to keep all members of the team fully aware of all activity within the department and wider business.
  • Resilience and dedication; to enable us to meet peak demand at our busiest times of the year.
  • Analysing and interpreting how we can improve performance in our ecommerce operation.
  • Identifying and feeding back quality issues to line manager and buying teams.
  • Planning for peak workloads through diligent scheduling and forecasting.
  • Ensuring correct products are selected and sent out, with attention to detail in dispatching orders.
  • Recruiting roles and managing performance and development.
  • Adhering to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
  • Visible leadership presence on the warehouse floor, to ensure a quality service is delivered
  • Identifying potential out-of-stock issues and communicating back to line manager and colleagues.
  • Monitoring and reviewing results and evolving processes accordingly.
  • Providing feedback to our buying, merchandising and ecommerce teams, with any improvements that could be made to products, services, or procedures.

The Essentials

  • Demonstrable experience in a similar eCommerce role, ideally with experience working within a high- growth business that has scaled to become a well- known brand.
  • Previous experience managing a team in an ecommerce environment (or similar role).
  • Experience streamlining of supply chain/product journey and increasing efficiencies
  • Strives for operational excellence and sets your teams high standards.
  • Engaging and coaching style.
  • Numerate and literate.
  • Good at solving problems.
  • Well organized and focused.
  • Good communication skills.
  • Educated to Degree level (or similar equivalent qualification), or able to demonstrate vocational experience in a similar environment.
Working patterns:
  • Full time roles are scheduled for 40 hours a week, working shifts.
  • Role may include regular weekend and evening work, particularly at the busiest periods of the year.
  • Flexibility is required to suit the needs of the business.


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See what we are doing for Diversity, Inclusion and Belonging here at WarnerMedia https://www.warnermediagroup.com/diversity