COVID-19 UPDATE: As our company responds to COVID-19, the health and safety of our communities—including our employees and those considering a career at WarnerMedia—remains our top priority. If you have submitted an application, rest assured that your resume will be reviewed by our recruiting team, it just may take some time as we face this unprecedented situation. We appreciate your understanding and flexibility with any adjustments to our interviewing process. Stay safe and healthy.

UX Writer - HBO Max

New York, NY
Full Time
Requisition ID: 181983BR

Share this job

Twitter LinkedIn Copy Link
HBO Max is the future of entertainment and storytelling. WarnerMedia’s new streaming entertainment offering, HBO Max is the culmination of some of the most innovative new technology and greatest creative talent in the industry. Anchored by the entire HBO service, arguably the greatest brand in television, HBO Max also features fan favorites from the WarnerMedia library including Warner Bros., New Line, DC, CNN, TNT, TBS, truTV, Turner Classic Movies, Cartoon Network, Adult Swim, Crunchyroll, Rooster Teeth, Looney Tunes, and more. HBO Max will also be home to key third-party library acquisitions, such as Friends, South Park and Doctor Who, and more than 50 exclusive Originals in its first year, from the likes of groundbreaking creative talent such as J.J. Abrams, Ridley Scott, Jordan Peele, Steven Soderbergh, Michael Mann, Mindy Kaling, Reese Witherspoon, Anna Kendrick, Greg Berlanti, Melissa McCarthy, Robert Zemeckis, Ellen DeGeneres, and other visionaries.

The Job

As a User Experience (UX) Writer, you shape customer experiences by authoring useful, conversational text that helps users complete tasks within our streaming product. Just as importantly, you will help unify and shepherd the HBO Max voice as it comes to life within our product. Able to balance consistency with the special needs of unique platforms and customer journeys, you actively partner with our design and development teams and other organizations (i.e. Growth Marketing) to uphold our brand principles while working on behalf of customers. Your portfolio showcases writing that simplifies and strengthens user experiences, with a demonstrable process of collaboration.

The Daily

  • Active and positive partnership with other UX writers and teams, including product design and research, product management, engineering, marketing, and editorial on a variety of product design-related initiatives.
  • Collaborate with other stakeholders to create consistent messaging and a unified voice across products and platforms.
  • Use empathy, user insight, and hard data to inform written content choices.
  • Create and maintain documentation that catalogs content, voice, tonality, and considerations, for consumption by other stakeholders.
  • Accountable for the voice of our streaming product (both written and oral); responsible for achieving and maintaining high standards of content quality.
  • Responsible for creating and maintaining the HBO Max voice throughout the user interface in the streaming product (both written and oral)
  • Understand theoretical and practical concepts of user-centered design, especially as related to written and oral best practices.
  • Capable of direction and mentorship of others to accomplish the above.

The Essentials
  • A user-centric writer, with deep experience in a variety of product paradigms (e.g., transactional, promotional, customer support, VUI, etc.).
  • Passionate about consumer technology and products, across multiple platforms (e.g., IOT, VUI, connected TVs & gaming consoles, smartphones & tablets, etc.).
  • Highly organized and able to balance multiple projects in a fast-paced, deadline-driven environment; ability to anticipate problems and develop contingency plans when necessary.
  • Proven ability to build consensus and work effectively across disciplines.
  • Interested in guiding a long-term view of product development, with an appetite to improve it over time.
  • Proficient at distilling complex information to create messaging with an approachable, conversational voice
  • Able to pivot between left and right-brained writing from storytelling to systematic thinking
  • Capable of writing from scratch, edit existing copy, and think beyond written word with input from multiple team members
  • Bachelor's degree in English, Communications, Interaction Design, or a related field.
  • Minimum 3-5 years in UX Writing, Customer Support, UX Design, or related fields.
  • Experience using collaborative design and productivity tools such as Figma, Miro, and Google Docs.
  • Localization and/or streaming media experience a plus.
Application Requirements

On your application, please include samples of your work that show a breadth of experience writing content for end-users. Include examples of hands-on work you've done, with a brief overview of the product challenge, including any functional or business requirements. You may also wish to show us workflows, content templates, and style guides or standards you've developed.

Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.