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Exhibition Host

London, United Kingdom
Full Time
WarnerMedia
Requisition ID: 183603BR

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The Job

To provide each visitor to the Photographic Exhibition with an optimum level of customer service, and engagement. The Host will work across the exhibition, retail store and café to provide the very highest standards of customer care and interpretive support in an exciting, intriguing, and safe environment.

The Daily
  • Present a friendly, helpful and knowledgeable interface between the attraction itself and all visitors to the attraction, working as an ambassador for both Interpretation of the site, the attraction and specific elements within the attraction.
  • Deal proactively with any visitor or team issues that may arise during the course of your duties – escalating any issues where appropriate.
  • Ensure safety of all customers and colleagues in accordance with Warner Bros. policies and procedures, Including the safe working system for the Café.
  • Promote interpretive talks, the café and retail products to visitors.
  • Keep up to date on product and film knowledge and be able to confidently discuss the features and benefits of our merchandise with customers.
  • Participate in briefings and training to be able to meet customer needs, deliver optimum levels of service and maintain high visual standards.
  • Process sales and tickets through our system quickly and efficiently.
  • Perform designated tasks as per daily operational requirements and as directed by your line manager.
  • Adhere to all Health & Safety policies and procedures to ensure a safe environment for all visitors and staff.
  • To take responsibility for own personal development through one-on-one coaching from line manager.
  • Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers.
The Essentials
  • Experience of having provided a high standard of customer service in a visitor focused customer service or retail environment.
  • Have excellent interpersonal and communication skills as well as possessing an understanding of the varied needs of our visitors.
  • Enjoyment of working confidently with the general public with a particular focus on families and young people.
  • Demonstrable influencing and listening skills.
  • The ability to learn new skills and adapt to new situations within a visitor focused environment.
  • Presentations skills – ability to speak confidently in public
  • Ability to absorb written communiqués and transfer information on to visitors.
  • Outgoing personality
  • Selling skills - proactively seeks out opportunities to increase sales.
  • Responsibility for handling cash.
  • Knowledge of a foreign language is desirable
Working Pattern

Up to 40 hours a week working shifts. Regular weekend and evening work required. Because of the adaptive nature of this role flexibility is required to suit the needs of the business. You will be required to stand for around 4 hours at a time and performing light lifting.

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