WarnerMedia seeks a Lead Systems Engineer for the IT Svc Mgmt Ops Svcs department. This is a position on the Service Management Platform team responsible for developing and maintaining the WarnerMedia CMDB within ServiceNow.
The CMDB Engineer should have a strong technical background with discovery, transform maps and experience developing patterns, probes/sensors. The CMDB Engineer will provide process recommendations, overall technical architecture governance for the CMDB, and help set the standards for Configuration Management process in the enterprise.
• Manages the day-day responsibilities within the CMDB, leveraging Integrations, discovery and other data sources to maintain the CMDB.
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management program.
• Provides technical guidance to internal and external teams.
• Mentors the organization on Configuration Management services, concepts, policies and procedures and provides recommendations for inclusion in the CMDB and new IT products and services.
• Helps manages Service Mapping within ServiceNow for overall discovery of Discover IT Business Services/Business Applications. Establishes patterns for infrastructure components, and develops custom scripts for pattern development where required.
• Promotes a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.
• Bachelor’s Degree (preferably in a technology centric field) or the equivalent work experience
• 5+ years working in Systems/Architecture
• 3+ years working with ServiceNow Discovery, Service Mapping and CMDB
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.